ThermoSync™ Ultra: 16-Hour Smart App Heated Insoles with Independent Foot Control (Cut-to-Fit)

All products are eligible for a 7-day no-questions-asked return. Within 7 calendar days from the date you receive the item (counting starts on the day after the tracking shows delivered), you may apply for a 7-day no-questions-asked return if you wish to return the item and the item is in good condition.

Calendar days: The time window for returns and exchanges is calculated from the day after the tracking shows delivery, in calendar days.
Business days: Our shipping and working hours.

Section 1: Definition of “good condition”
“Good condition” means the product retains its original quality and functionality, and the product itself, accessories (including hangtags, user manuals, etc.), and brand/trademark labels are complete. Opening the package for inspection, or conducting reasonable testing to confirm the product’s quality and functionality, does not affect “good condition.” If the product is used beyond what is necessary for inspection and confirmation, resulting in significant depreciation, it will be deemed not in good condition.
Returned items must be in a resalable condition. If there are visible signs of wear, stains, scratches, or similar issues, the 7-day no-questions-asked return does not apply.

Section 2: Shipping fees

1. For “7-day no-questions-asked returns,” you are responsible for the cost of shipping the item back to Pandara Link.
2. If you are found to be abusing consumer rights, all shipping costs—both for delivery to the consumer and for the return to Pandara Link—shall be borne by the consumer.

From the date your shipment is marked as delivered, we offer a 7-day unconditional return and exchange service. You will need to send the product back to our shipping origin at your own expense.

• Returns: Within 7 days after delivery confirmation, you may request an unconditional return. Between 8 and 30 days, you must submit a request describing your situation via the Contact Page, and after approval, ship the product back to our shipping origin. Once we have received your return, we will initiate the refund process.

Please submit a ticket via our Contact Page. Provide clear photos of the front, side, and bottom of the item, along with your order number, taken in good lighting. Please keep the original packaging. We will review and reply as soon as possible. You must then return the product in the original packaging to our shipping origin.

If you are within 7 days of delivery, you may directly apply for an unconditional refund (with return shipping to our origin), without providing additional information.

You are responsible for return shipping to our warehouse. You may choose any shipping carrier you prefer.

Within 7 days of delivery, you may apply for an unconditional refund (with return to our origin).